Some of the most common questions in regard to performance coaching is how, when and where. Once again there is no predetermined protocol. We do what we have to do when we have to do it. Make sure you remember this, as it will come into play a lot more often than just how we communicate. "We do what we have to do when we have to do it!"

It does not matter that we don't live anywhere near each other. We have successfully helped people interstate and overseas. We are aided by modern technology and we should use it to our greatest advantage.

The usual means of communication are:

Phone
We make sure we have regular phone contact with each client at a predetermined regular time. How often we communicate by phone depends on which coaching plan you decide upon.

Fax
Within reason we allow our clients unlimited fax contact. But as we offer this service to all our clients you must understand that it doesn't mean instant response. In most cases reply time would be within 24 hours. You must remember to make sure to let us know which fax number you want us to reply to. As this prevents others seeing what is confidential information.

E-Mail
Primarily the same as the fax. Within reason unlimited e-mail contact. With a reply time of within 24 hours.

On-site
This is for our business clients who like us to come in and spend time in their environment with their staff. It allows us to see you at the place you operate and gives us a better insight to the types of situations you encounter and deal with on a daily basis. Meetings differ from client to client, sometimes we meet as a team, other times we meet with individuals.

Individual meetings
This is the personal performance-coaching equivalent of the business onsite meetings. Where we meet is different in each case. Some clients like to meet at work during lunch. Others like to meet at the park or the beach. Whatever environment you feel comfortable in, is where we meet.

Teleconferences
Every so often we put together a teleconference and bring along a special guest presenter. The content and interaction has always been very well received by not only the clients but the presenters as well. It is a great opportunity to communicate with like-minded people. We find that the clients tend to make strong professional relationships out of these conference calls.

Our programs include some or all of these methods. A lot depends on the type of coaching program you select as being right for you. But in saying that if a situation comes up where you need help, you just get on that phone and we will be there to help.